Privacy Policy

1. Introduction and Scope

Vizcraft Inc., a Delaware corporation ("Vizcraft," "we," "us," or "our"), operates the Vizcraft AI-powered architectural visualization platform (the "Service"). This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you access or use our Service, visit our website at vizcraft.ai, or otherwise interact with us.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Service.

This Privacy Policy applies to all users worldwide, including users in the European Economic Area (EEA), United Kingdom, California, and other jurisdictions with specific privacy regulations.

2. Data Controller Information

For the purposes of applicable data protection laws, Vizcraft Inc. is the data controller responsible for your personal information.

3. Information We Collect

4. Legal Bases for Processing (EEA/UK Users)

For users in the European Economic Area and United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service, manage your account, and fulfill our contractual obligations to you.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Service, preventing fraud, and ensuring security, where such interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

5. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain the Service
• To process your AI image generation requests
• To manage your account, billing, and subscriptions
• To communicate with you about the Service, including updates, security alerts, and support messages
• To improve, personalize, and optimize the Service and user experience
• To develop new features, products, and services
• To train and improve our AI models using anonymized and aggregated data
• To detect, prevent, and address fraud, abuse, security issues, and technical problems
• To enforce our Terms of Service and other legal rights
• To comply with legal obligations and respond to lawful requests
• For analytics and research purposes

6. Third-Party Service Providers

We share your information with third-party service providers who perform services on our behalf. These providers are contractually bound to protect your information and may only use it for the specific purposes we authorize.

7. Information Disclosure

We may disclose your personal information in the following circumstances:

• With Your Consent: When you direct us to share information with third parties.
• Service Providers: To third parties who provide services on our behalf, as described in Section 6.
• Legal Requirements: To comply with applicable law, legal process, or government requests; to enforce our Terms of Service; to protect our rights, privacy, safety, or property, or that of our users or others.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

8. Cookies and Tracking Technologies

9. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data security practices
• Incident response procedures

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Information: Retained for the duration of your account plus a reasonable period thereafter for legal and business purposes.
• Generated Content: Retained in your account until you delete it or close your account.
• Transaction Records: Retained for up to 7 years to comply with tax and accounting requirements.
• Usage Data: Typically retained for up to 24 months, unless a longer retention period is required by law.

After account deletion, we may retain certain information as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes (e.g., fraud prevention).

11. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from those in your country.

When we transfer personal information from the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Other legally recognized transfer mechanisms

12. Your Privacy Rights

13. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@vizcraft.ai. We will take steps to delete such information promptly.

Users between 13 and 18 years of age (or the age of majority in their jurisdiction) may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these terms.

14. Third-Party Links

Our Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the privacy practices or content of third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have an account)
• Post a prominent notice on our Service

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

16. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

For EEA/UK residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.